Shipping policy
Thank you for shopping with FIT$ BY MTP.
PROCESSING AND PRODUCTION
FIT$ products are made on demand.
Most small-volume orders are produced in approximately 3–7 business days before shipment is arranged.
Production times are estimates and may vary depending on the product, order size, customization, fulfillment location, and other circumstances.
SHIPPING TIMES
Shipping time depends on the destination, fulfillment location, carrier, and shipping method selected or available for the order.
Delivery estimates shown at checkout or in order updates are estimates, not guaranteed arrival dates, and do not include production time unless specifically stated.
Carrier disruptions, weather, customs, holidays, customer-provided information, and other circumstances may affect delivery.
TRACKING
When tracking is available, shipment information will be sent to the email address used at checkout or made available with your order.
Tracking may take time to update after a shipping label is created.
INCORRECT OR INCOMPLETE ADDRESSES
Customers are responsible for providing a complete and accurate recipient name, shipping address, ZIP or postal code, and phone number when required.
Contact FIT$ immediately if you notice an error.
Address or shipping-method changes are not guaranteed and may no longer be possible once production or shipping has progressed.
FIT$ is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.
Additional shipping or replacement charges may apply when an order must be returned, replaced, or resent because of incorrect customer-provided information.
LOST PACKAGES
If tracking confirms that your package was lost in transit, contact FIT$ at support@fitsbymtp.fyi within 7 days after the estimated delivery date.
We will investigate and work toward a resolution.
PACKAGES MARKED DELIVERED
If carrier tracking shows that your package was delivered but you cannot locate it, check with household members, neighbors, the delivery carrier, and your local post office or delivery office.
A package marked delivered by the carrier is not treated the same as a package confirmed lost in transit and is not automatically eligible for a refund or replacement solely because it cannot be located after confirmed delivery.
DAMAGED PACKAGES OR PRODUCTS
If your order arrives damaged, defective, misprinted, or incorrect, please follow our Return and Refund Policy.
Contact us within 30 days of delivery and, when possible, within 7 days so we can investigate promptly.
INTERNATIONAL ORDERS
International customers are responsible for customs fees, duties, taxes, or other import charges required by their destination unless checkout states otherwise.
Customs processing can affect delivery times.
CONTACT
Questions about shipping can be sent to: