Refund policy
Because FIT$ garments are produced specifically for each order, we generally do not accept returns or exchanges for incorrect size selection, color preference, change of mind, or buyer's remorse, except where required by law. Please review the product description and size chart carefully before purchasing.
DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ITEMS
If your order arrives damaged, misprinted, defective, or different from what you ordered, contact us within 30 days of delivery at support@fitsbymtp.fyi with your order number and clear photographs.
For these issues, please contact us within 7 days of delivery when possible so we can investigate promptly.
Include:
- Your order number
- A description of the problem
- Clear photographs of the entire garment
- Close-up photographs showing the damage, defect, misprint, or incorrect item
- A photograph of the shipping label and packaging, when applicable
Approved claims may receive a replacement or refund at no additional cost.
Do not return an item before contacting us. Returns sent without prior approval may not be accepted. We will provide return instructions and the correct return address if a return is required.
Unless an item is defective or incorrectly produced, returned items must be unused, unworn, unwashed, and in original condition. Items that are worn, stained, altered after delivery, or damaged through misuse are not eligible.
SIZE AND FIT
We cannot provide returns, refunds, or exchanges when the customer ordered the wrong size. Measurements may vary slightly because of the manufacturing process. Please consult the size chart provided on the product page before ordering.
HYGIENE-SENSITIVE ITEMS
Tights, underwear, pajamas, swimsuits, socks, and masks are not eligible for return or refund unless there is a manufacturing defect or fulfillment error, except where otherwise required by law.
ORDER CHANGES AND CANCELLATIONS
Orders enter production quickly.
Contact us immediately at support@fitsbymtp.fyi if you need to cancel or correct an order.
Product changes are not guaranteed after an order has been placed. Once an order has been submitted for production or has entered production, product details cannot be changed.
Orders can only be canceled before production begins.
WRONG OR INCOMPLETE ADDRESS
Customers are responsible for entering a complete and accurate shipping address and phone number.
Contact FIT$ immediately if you notice an error. Address or shipping-method changes are not guaranteed and may no longer be possible once production or shipping has progressed.
If an order is delayed, returned, misdelivered, or requires reshipment because information supplied at checkout was incorrect or incomplete, additional shipping or replacement charges may apply.
LOST OR DELAYED PACKAGES
Tracking updates and carrier delivery estimates are not guaranteed delivery dates.
If tracking confirms that your package was lost in transit, contact FIT$ within 7 days after the estimated delivery date so we can investigate and work toward a resolution.
If carrier tracking shows that a package was delivered but you cannot locate it, first check with household members, neighbors, the delivery carrier, and your local post office or delivery office.
A package marked delivered by the carrier is not treated the same as a package confirmed lost in transit and is not automatically eligible for a refund or replacement solely because it cannot be located after confirmed delivery.
REFUNDS
Approved refunds are issued to the original payment method and in the original purchase currency.
Your bank or payment provider may require additional time to process and post the refund.
FINAL-SALE AND NON-RETURNABLE ITEMS
Gift cards and items marked Final Sale cannot be returned or refunded, except when damaged, defective, incorrectly produced or fulfilled, or otherwise required by law.
CONTACT
For return or refund assistance, contact: