Returns and Refunds

RETURNS & REFUNDS

At FIT$ BY MEDU$$A THE PRODUCER, we want you to receive your order exactly as it was intended. Because our apparel is produced on demand specifically for each order, our return policy differs from that of traditional retail stores.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your item arrives damaged, defective, misprinted, or incorrectly produced, please contact FIT$ as soon as possible after delivery.

Please provide:

Your order number
A description of the problem
Clear photos or video showing the issue
Photos of the packaging when relevant

We recommend reporting these problems within 7 days of delivery so the issue can be investigated and resolved as quickly as possible.

If the issue is confirmed to be a manufacturing or fulfillment error, we will work with our fulfillment partner to determine the appropriate resolution, which may include a replacement or refund.

CHANGE-OF-MIND RETURNS

FIT$ products are produced on demand specifically for your order. Because of this, we generally do not accept returns or exchanges simply because you changed your mind, no longer want the item, or ordered the wrong size or color.

Please carefully review the product description and size information before placing your order.

WRONG SIZE, COLOR OR ITEM SELECTED

Customers are responsible for selecting the correct size, color, quantity and product before checkout.

Once an order has entered production, we cannot guarantee that it can be changed, canceled, exchanged or refunded because of a customer ordering mistake.

RETURN CONDITION

When a return is authorized for an eligible reason, items must generally be:

Unworn
Unwashed
Unused
Unaltered
In their original condition

Items that have been worn, stained, altered, misused or damaged after delivery may not qualify for a return or refund.

Do not mail an item back without contacting FIT$ and receiving return instructions first. Unauthorized returns may not be accepted.

NON-RETURNABLE ITEMS

Certain products may not qualify for returns unless there is a manufacturing defect or fulfillment error. This may include hygiene-sensitive products such as underwear, tights, pajamas, swimwear, socks and masks, as well as other personalized or made-to-order merchandise.

LOST PACKAGES

If tracking indicates that your package may have been lost in transit, contact FIT$ promptly with your order information.

Claims involving packages lost in transit should be reported as soon as possible so we can investigate the shipment with our fulfillment and shipping partners.

If carrier tracking shows a package as delivered, additional investigation or a claim with the shipping carrier may be required.

INCORRECT SHIPPING ADDRESS

Customers are responsible for providing an accurate and complete shipping address.

FIT$ cannot guarantee refunds or free replacements when an order cannot be delivered because the customer supplied an incorrect or incomplete address.

Additional shipping charges may apply if an eligible package must be reshipped.

ORDER CANCELLATIONS

Because production can begin quickly, cancellations are not guaranteed. Once an order enters production, it may no longer be eligible for cancellation or a full refund.

REFUNDS

When a refund is approved, it will be returned to the original payment method used for the purchase.

After a refund has been issued, your bank, credit card company or payment provider may require additional processing time before the funds appear in your account.

Original shipping charges and return shipping costs may not be refundable unless required by law or the return results from an eligible manufacturing or fulfillment error.